Responsible Gaming at tq99 —
Your protection is our priority
tq99 is always by your side to make sure entertainment never becomes a burden. Our tools and policies keep you safe and informed.
What Responsible Gaming Is and Why It Matters
Online casino and betting are entirely for entertainment — they are not a reliable source of income. At tq99, we believe every player's experience should be enjoyable, safe, and within their control. Responsible gaming means playing with awareness — making informed decisions about how much time and money you spend.
Gambling can sometimes turn into excessive addiction. This does not happen to everyone, but if it does, it is important to seek help in time. Our platform offers several tools to help you keep your gaming habits in check. From setting deposit limits to full self-exclusion — everything is in your own hands.
tq99 is for individuals aged 21 and above only. We take a firm stance against underage gambling, and our technology and team are always vigilant in enforcing this policy.
Age Limit is Mandatory
You must be at least 21 years old to register and play at tq99. Age is verified at the time of account creation. Accounts belonging to underage users are closed immediately.
Our Protection Tools
tq99 provides these tools to help you play in an informed and controlled way.
Set Deposit Limits
Set a daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait, but reducing it is immediate.
Time-Out
You can take a time-out ranging from 24 hours to 6 weeks. During this period your account will be temporarily closed. Access returns automatically once the break is over.
Self-Exclusion
You can permanently close your account through long-term self-exclusion. Requests to open a new account during this period will be declined. Contact us for assistance.
Spend Tracker
You can view the full history of deposits, withdrawals, and bets in your account. This helps you understand your spending patterns and make informed decisions.
Reality Reminder
A notification will appear at set intervals — showing how many hours you have been playing and a summary of deposits and withdrawals. This keeps you aware of the time you spend playing.
24/7 Support Team
If you are struggling with a gambling problem, our Bangla-speaking support team is available around the clock. Speak directly via live chat — you will receive help without judgment.
How the Tools Work
| Tool | Time to Take Effect | How to Deactivate |
|---|---|---|
| Deposit Limit (Reduction) | Immediate | After 24 hours via the support team |
| Time-Out (24 hours) | Immediate | Automatically after the set period ends |
| Time-Out (up to 7 days) | Immediate | Automatically after the set period ends |
| Time-Out (6 weeks) | Immediate | Via the support team only |
| Self-Exclusion (Long-Term) | Immediate | After 6 months via the support team |
| Reality Reminder | After activating from settings | From settings at any time |
To activate or deactivate any tool, contact our support team via 24/7 live chat.
Warning Signs of a Problem
If gambling goes beyond entertainment, you may notice the signs below. Recognising them makes it easier to seek help in time.
Remember — asking for help is not a sign of weakness, it is a sign of courage. tq99's support team is ready to help you in complete confidence.
Increasing bet amounts: You need to wager more money than before to feel the same level of excitement.
Chasing losses: After losing, you are placing even larger bets trying to recover what you lost.
Neglecting family and work: You are taking time away from family, friends, or professional responsibilities to gamble.
Financial hardship: You are borrowing money to gamble or diverting funds from essential expenses.
Unable to stop: You want to stop but cannot, or you keep trying and failing.
Lying: You are hiding the truth about how much you play or how much you have lost from people close to you.
Build Healthy Gaming Habits
Set a budget
Before you start playing, decide the maximum amount you will spend this week. Once you reach that limit, end the session. Never change your budget midway through.
Stick to a time limit
Decide how long you will play before you start. Set a timer on your phone. When the time is up, close the app — do not wait for one more round.
Do not chase losses
Accept the loss and end the session. Move away from the "I'll win next time" mindset. Trying to recover losses often leads to bigger ones.
Find alternative entertainment
Do not rely on just one form of entertainment. Spend time with family, play sports, or hang out with friends — variety is the key to a healthy life.
Get in Touch for Help
Do not hesitate to talk about a gambling problem. tq99's support team will listen to you in complete confidence and help activate the tools you need.
Our Promise
tq99 makes no compromises when it comes to responsible gambling. Our commitments are:
- Underage accounts are closed immediately and age verification is always active.
- No promotional emails or bonus offers will be sent while self-exclusion is active.
- All requests for protection tools are handled with empathy and without delay.
- Our support team is specially trained in responsible gambling.
- Your gaming data is protected by SSL encryption and kept completely confidential.
- No "get rich quick" or misleading advertisements are shown on the platform.
Frequently Asked Questions on Responsible Gaming
Find answers to common questions about responsible gaming here.
Enjoy tq99's World-Class Gaming Safely
Play responsibly, stay within your limits, and keep entertainment as entertainment. Whether it is cricket, slots, or casino — tq99 is with you every step of the way.