tq99 Terms and Conditions

1. Definitions and Introduction

In this document, "tq99", "we", "our", or "platform" refers to the tq99.cam website and all associated digital services. "User", "player", or "you" refers to any registered or unregistered visitor of tq99.

tq99 operates an online casino and betting platform for Bangladeshi players. We provide slots games, live casino, sports betting, and other gaming services.

1.1 Key Terms

• "Account" — The personal profile created by registering on tq99.
• "Balance" — The total deposited or winnings funds held in your account.
• "Bonus Balance" — Funds granted as a promotional offer that cannot be withdrawn before wagering requirements are met.
• "Wagering Requirement" — The obligation to place a specified amount of bets before bonus funds can be converted to cash.
• "KYC" — Know Your Customer, the identity verification process.

2. Eligibility and Registration Requirements

The following eligibility criteria must be met to register on the tq99 platform:

• You must be at least 21 years of age.
• Only one account per person is allowed — multiple accounts are strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and your own.
• You are not enrolled in any active self-exclusion program.
• An account cannot be created on behalf of another person.

2.1 Registration Process

At the time of registration, you must provide a valid mobile number, email address, and date of birth. tq99 reserves the right to verify the information you provide at any time. A copy of your national ID card, passport, or driving licence may be requested for verification purposes.

3. Account Management

You are solely responsible for maintaining the security and confidentiality of your tq99 account. Login credentials should not be shared with anyone.

3.1 Account Security

• Keep your password strong and unique.
• tq99 will not be held responsible if you share your login credentials with a third party.
• If you suspect unauthorised access, notify the support team immediately.
• Always log out after using a public or shared device.

3.2 Identity Verification (KYC)

tq99 verifies the identity of all users to maintain a safe and transparent gaming environment. The KYC process must be completed before the first withdrawal or when a specified transaction threshold is exceeded. Withdrawals may be held until KYC is completed.

4. Deposit and Withdrawal Policy

4.1 Deposit Rules

• The minimum deposit amount for each payment method is ৳200.
• tq99 only accepts deposits from payment methods registered in your own name — third-party payments are not permitted.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• In the event of a technical error during a deposit, the support team must be notified immediately.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳800.
• Successfully verified withdrawals are generally processed within 5 to 30 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Winnings from a bonus balance must meet wagering requirements before withdrawal.
• tq99 reserves the right to hold withdrawals until KYC is completed, if necessary.

4.3 Transaction Review

tq99 may request additional verification for unusual or suspicious transactions and may temporarily suspend the relevant account if necessary.

5. Bonuses and Promotional Offers

5.1 Bonus Terms

• The welcome bonus applies only to newly registered users and is valid once per account.
• While a bonus is active, you must wager 15 times your total balance (deposit + bonus).
• Bonus balance cannot be withdrawn before the wagering requirements are met.
• The contribution of bonus bets may vary across different games — please refer to the details of each offer.
• tq99 reserves the right to cancel a bonus in cases of suspected bonus abuse.
• Attempting to claim bonuses from multiple accounts may result in all associated accounts being closed.

5.2 VIP Program

The tq99 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier and your tier may change based on your activity. For more details about VIP benefits, visit our tq99 Casino page.

6. Betting and Gaming Rules

All betting and gaming activities on tq99 are governed by specific rules. These rules exist to ensure a fair playing environment.

6.1 General Gaming Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game result is affected by a technical error, tq99 will make its decision based on the correct outcome.
• In the event of a network disruption, the server record will be considered final.
• Minimum and maximum bet limits apply to all games and are displayed in the game lobby.

6.2 Sports Betting Rules

• Bet outcomes for cricket, football, kabaddi, and other sports are determined based on the official results of the relevant sporting authority.
• If a match is abandoned or postponed, the bet amount may be refunded — specific rules depend on the type of market.
• Odds may change during live betting; the odds at the time the bet is confirmed are final.

7. Prohibited Activities

The following activities are strictly prohibited on tq99. Violating these rules will result in immediate account closure and the balance may be forfeited:

• Operating multiple accounts from the same person or the same device.
• Manipulating or abusing the bonus system.
• Exploiting technical vulnerabilities of the platform to gain an unfair advantage.
• Playing using automated bots, scripts, or software.
• Using the platform for money laundering purposes.
• Registering or completing KYC with false information or forged documents.
• Colluding with other players to influence the outcome of a match.
• Using third-party payment methods.

8. Privacy and Data Protection

tq99 places the highest importance on the protection of your personal information. All data is secured with SSL encryption.

8.1 Data Collection and Use

• tq99 collects your information solely for the purpose of providing services, verifying identity, and meeting applicable legal obligations.
• Your personal information is not sold to third parties.
• Information may be shared with authorities when required by legal obligation or for security investigations.

To learn more about data protection, please read our Privacy Policy.

9. Responsible Gaming

tq99 believes that gaming is for entertainment, not a source of income. We encourage all players to play responsibly.

9.1 Self-Control Tools

• Deposit Limit: You can set a daily, weekly, or monthly deposit limit.
• Loss Limit: Set a maximum loss limit for a specified period.
• Session Limit: Set a maximum duration for a gaming session.
• Self-Exclusion: Apply at any time to temporarily close your account for a fixed or indefinite period.

For detailed information and support on responsible gaming, visit our Responsible Gaming page.

10. Account Suspension and Closure Policy

10.1 tq99's Rights

tq99 reserves the right to temporarily suspend or permanently close an account without prior notice under any of the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent, illegal, or suspicious activity.
• Failure or non-cooperation in KYC identity verification.
• Extended account inactivity (generally more than 12 months).

10.2 User Rights

You may close your account at any time. Before the account is closed, you will be given the opportunity to withdraw any valid balance; however, bonus balances and winnings that have not met wagering requirements may be forfeited.

11. Limitation of Liability

To the maximum extent permitted by applicable law, tq99 accepts no liability for the following:

• Losses caused by internet connection disruptions or failures of third-party services.
• Gaming sessions being interrupted due to unexpected technical issues.
• Account losses resulting from your own negligence or sharing of login credentials.
• Outcomes of decisions made in reliance on the accuracy or completeness of the service or its content.

tq99 is committed to providing a safe and reliable service to the highest standards. All transactions on the platform are secured with SSL encryption.

12. Changes and Amendments

tq99 reserves the right to change or update these terms and conditions at any time. For significant changes, notice will be provided via the registered email address or on the website.

• Continued use of the platform after any changes will be considered your acceptance of the new terms.
• The date of the most recent update will always be shown at the top of this page.
• If you do not agree with the new terms, you may request to close your account.

13. Contact and Complaints Process

Our 24/7 support team is always ready to help you contact tq99 or submit a complaint.

13.1 Support Channels

• Live Chat: Direct support in Bengali, 24 hours a day, 7 days a week.
• Email: [email protected]

13.2 Complaint Resolution

When a complaint is submitted, we will review it as quickly as possible. More complex matters may require further detailed investigation. tq99's decision on any complaint will be considered final; however, users may always request additional information or clarification.

For more information, visit our FAQ page or read our About Us page.