tq99's Privacy Policy

tq99 operates a safe, transparent, and reliable online entertainment platform for players in Bangladesh. We believe that your personal information belongs to you, and you have every right to know how that information is collected, stored, and used.

This privacy policy explains what types of information tq99 collects, why and how that information is used, whether any information is shared with third parties, and how you can maintain control over your information. By using the tq99 website or creating an account, you agree to the full terms of this privacy policy.

This policy should be read together with tq99's Terms and Conditions and Responsible Gaming policy.

During registration and use of tq99's services, we may collect the following information:

1.1 Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• National ID (NID) or passport number
• Gender

1.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Address (district and division)

1.3 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.4 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Cookies and browsing session data
• Website usage patterns and log files

1.5 Gaming Activity Information

• Preferred game categories and gaming history
• Bet amounts and win/loss records
• Bonus receipt and usage information

tq99 uses your information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

Personal information is required to create, verify, and manage your tq99 account. This includes age verification (to confirm 21+), identity verification, and processing financial transactions.

2.2 Security and Fraud Prevention

To protect your account and funds, we monitor suspicious activity. Technical information is analysed to prevent unauthorised access and money laundering.

2.3 Legal Compliance

Information is retained to ensure compliance with applicable laws and regulations and to maintain responsible gaming practices.

2.4 Customer Support

When providing our 24/7 Bengali live chat support, account information may be viewed to resolve your issues quickly.

2.5 Service Improvement

Anonymous statistical analysis is carried out to improve your gaming experience and to provide relevant information and offers based on your preferences.

Cookies and similar tracking technologies are used on the tq99 website. Cookies are small text files stored in your browser that help the website remember your preferences and manage sessions.

3.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the website. Disabling them may prevent the website from working properly.

3.2 Functionality Cookies

These cookies are used to store your language preferences, game settings, and user experience data to create a familiar environment on your next visit.

3.3 Analytics Cookies

Anonymous statistics are collected to understand website performance and user behaviour. This information is used to improve services and cannot identify any individual.

You can manage cookies from your browser settings. Please note that disabling certain cookies may limit some features of tq99.

tq99 never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Payment Processors

The financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment providers. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

We work with trusted technology partners to operate the website and ensure data storage and security. These partners operate under strict confidentiality agreements and may not misuse the information.

4.3 Game Software Providers

Minimum necessary session information may be shared to operate the software of Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers.

4.4 Legal Obligations

We may be required to provide information to authorities in response to court orders, lawful requests from law enforcement agencies, or requirements under applicable law.

tq99 retains your information only for as long as necessary. Our data retention policy is as follows:

• Active account information: retained for as long as the account remains active.
• Financial transaction records: retained for a minimum of five years as required by law.
• After account closure: automatically deleted once legal obligations relating to identity and financial information have been fulfilled.
• Technical logs: generally deleted within 90 days.

If you wish to close your account, please contact our support team. Where there is no legal obligation to retain the data, we will delete your information within a reasonable time.

tq99 follows industry-standard security measures to keep your information safe:

6.1 Encryption Technology

All data exchanged between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption. This ensures that your personal and financial information cannot be read by third parties.

6.2 Access Controls

Only authorised staff can access your information, and they are bound by strict confidentiality agreements. Every access is logged and regularly audited.

6.3 Secure Data Centres

Our servers are housed in secure data centres and are kept up to date through regular security assessments and testing.

6.4 Password Protection

Your password is never stored in plain text — it is encrypted using advanced hashing technology. No member of our staff can view your password.

While we take the highest security measures, it is not possible to guarantee 100% security on the internet. Please keep your account password confidential and do not share it with anyone.

If you have an account with tq99, you enjoy the following rights:

7.1 Right to Access Information

You may request to view what information we hold about you. We will provide that information within 30 days of receiving the request.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can have it corrected through our support team.

7.3 Right to Delete Information

You may request deletion of information that is not subject to legal retention requirements. Any information that is not legally required to be kept after account closure will be deleted.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications, you can opt out at any time. This will not affect service-related communications regarding your account.

To exercise these rights, contact us at [email protected] or via 24/7 live chat.

tq99 strictly does not allow anyone under the age of 21 to create an account. Completing the age verification process at registration is mandatory.

We do not knowingly collect any personal information from anyone under the age of 21. If we believe that a minor has created an account, we will immediately close that account and delete all associated information.

To learn more about the protection of minors and responsible gaming, please read our Responsible Gaming page.

tq99 may update this privacy policy from time to time. If any significant changes are made, we will:

• Send a notification to your registered email address.
• Display a notice on the main page of the website.
• Update the "Last Updated" date at the top of this page.

If you continue using tq99 after the changes, you will be considered to have agreed to the updated policy. If you do not agree to the policy after it has been changed, you have the right to close your account and stop using the service.

tq99 primarily provides services for players in Bangladesh. However, our servers and the infrastructure of our technology partners may be located in various countries. Even when data is transferred abroad, the same strict protection standards apply.

For any international data transfer, we ensure that the receiving party follows appropriate data protection standards and that legal safeguards are in place.